Customer Service Support (Seasonal)
Job ID#: 2025-05
Job Title: Customer Service Support
Date Posted: January 31, 2025
Closing Date: February 18, 2025 at 4:00 p.m.
Job Type: Seasonal Full-Time
Department: Customer Service
Wage rate: $22.37 per hour
Hours of Work: Normal hours of work are thirty-five (35) hours per week, usually Monday through Friday, with a one (1) hour unpaid meal break. Flexibility in scheduling is necessary as there may be the occasional requirement to attend functions outside of normal work hours, change shifts to work evenings or weekends to accommodate high volume periods or for after-hours customer service initiatives, or to work extra hours as needed.
Work Period: May to August 2025
Location: on-site
A career at the Town of Collingwood is more than a job; it's a pathway to thrive. Here, you'll be part of a leading-edge team working together to provide excellent services, progressive and accountable decision-making, collaboration and advocacy based on our values of leadership, integrity, respect, excellence, and financial stewardship.
If this resonates with you and you're passionate about creating meaningful community impact, then read on!
The Opportunity
Reporting to the Manager, Customer Service, the Customer Service Support performs various tasks associated with providing exceptional customer service and information to the public regarding all Town services in line with the Town of Collingwood Customer Service Standards. The position supports the administration of the seasonal paid parking program, and responds to customer enquiries and concerns, research information, liaises with internal staff and contracted service providers regarding customer complaints, then facilitates responses with the public accordingly. This position acts as an ambassador for the Town in dealings with the public and displays a positive image at all times. Responsibilities include handing payment transactions with customers, payment applications, and initial customer enquiries regarding taxation. The main duties and responsibilities of the position are in the areas of customer service support, cashier services, and other division functions.
To review the full job description and learn how to apply, please visit the Town of Collingwood website: https://www.collingwood.ca/council-government/employment
